"9-1-1 INSIGHTS" 
News, tips, traps, trends and considerations for next generation 9-1-1

In an emergency we have an expectation that when we call 9-1-1, first responders will quickly be on the scene to assist. Unfortunately, the reality of 9-1-1 can be complicated and more disconcerting than this. Sometimes the truth hurts and in the case of what is h...

As 9-1-1 Technology Consultants and Advisors we have provided answers to frequently asked questions from first responders and the general public about NG9-1-1.

What is happening to 9-1-1 to enable texting in Canada?

On June 1, 2017, the Canadian Regulatory Telecommunications Commission (CRTC) issued Telecom Regulatory Policy CRTC 2017-182 which defined how the industry would be modernizing the 9-1-1 networks to meet the public...

This post addresses key points relating to Avaya's Chapter 11 filing and the state of Avaya's business

What callers dialing 911 don’t realize is that they are dialing on an antiquated emergency telephone network, a system that struggles to deliver geographic location. As hard as it is to believe, other than adding Automatic Location Identification to the number identif...

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9-1-1 History, NG9-1-1 and Future Direction Whitepaper

June 15, 2020

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